Privacy Policy

Introduction

Welcome to ChatComb. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat platform.

By using ChatComb, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

When you create an account using Google OAuth, we collect:

• Your name as provided by your Google account
• Your email address
• Your Google profile photo URL
• Account creation timestamp

Usage Data

We automatically collect certain information when you use our service:

• Chat conversations and messages you send to AI models
• Files you upload for AI analysis (PDFs, Word documents, spreadsheets, CSVs, and images)
• Folder organization and chat preferences
• AI model selections and feature usage (deep reasoning, web search)
• Credit usage and subscription information

Technical Data

We may collect technical information including:

• Browser type and version
• Device information
• IP address
• Access times and dates

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI chat services
• Process your conversations with AI models
• Analyze uploaded files to provide AI-powered insights
• Manage your account and subscription
• Track credit usage and billing
• Send you important service updates and notifications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Improve our AI models and service quality

Data Sharing and Third Parties

We may share your information with:

• AI Model Providers: Your chat messages are sent to third-party AI providers (such as OpenAI and Anthropic) to generate responses. These providers have their own privacy policies.
• Payment Processors: We use Freemius to process subscriptions and payments. Your payment information is handled directly by them.
• Cloud Service Providers: We use cloud infrastructure to store and process your data securely.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication via Google OAuth 2.0
• JWT-based session management
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your chats and messages at any time. When you delete content:

• Chat messages and associated file attachments are permanently deleted
• Deleted content cannot be recovered
• Some data may be retained in backups for a limited period

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us using the information provided below.

Cookies and Local Storage

We use cookies and local storage to:

• Maintain your authentication session
• Remember your theme preferences (light/dark mode)
• Store temporary upgrade intent information

You can control cookies through your browser settings, but disabling them may affect the functionality of our service.

Children's Privacy

ChatComb is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: